Question 1

Can I buy items from Japanese websites if I don’t live in Japan?

Accepted Answer

Yes. J-Subculture helps international users buy from Japanese marketplaces even if the site doesn’t ship overseas or is only available in Japanese.

Question 2

What is a Japan proxy shopping service?

Accepted Answer

A proxy shopping service like J-Subculture buys items on your behalf from Japanese online stores, holds them in our warehouse, and ships them internationally.

Question 3

Do I need to understand Japanese to use J-Subculture?

Accepted Answer

No. You can search for items and place orders in English. We handle all communication with Japanese sellers and translate when needed.

Question 4

Can I check the total cost before I buy?

Accepted Answer

Yes. Before placing an order or bid, you can view the estimated total including the item price, domestic delivery fee, and handling fee.
The international shipping fee will be provided after your item arrives at our warehouse.

Question 5

Is it safe to buy used items from Japan?

Accepted Answer

Yes. We offer optional services to ensure peace of mind, such as communication with the seller and protection plans for safe shipping. These help you buy used items from Japan with greater confidence.

Question 6

How much does your service cost?

Accepted Answer

Our service fees are among the lowest in the industry. We only charge the following: - Handling Fee: 250 JPY per transaction - Protection Plan: 100–600 JPY per item (optional) Additional benefits include: - Free packing & handling (no extra charge for basic packing) - Free domestic shipping for up to 5 items per package - Highly competitive currency exchange rates You can view a full cost breakdown on our cost overview page.

Question 7

How long can you store my items?

Accepted Answer

We provide up to 45 days of free storage after your items arrive at our warehouse. You can request international shipping anytime within that period.

Question 8

Can I use J-Subculture for reselling or bulk buying?

Accepted Answer

Yes. Our Business User program includes higher limits, lower fees, invoice flexibility, and support for bulk orders with spreadsheet uploads.

Question 9

Can I buy from Japanese online stores if I live overseas?

Accepted Answer

Yes. With J-Subculture's proxy shopping service, you can order from any Japanese website—even if the seller doesn't ship internationally.

Question 10

How can I buy items from websites that don't ship outside Japan?

Accepted Answer

You can use J-Subculture's proxy shopping service. We purchase the item on your behalf and ship it safely to your country—even if the original seller doesn’t offer international shipping.

Question 11

Is it possible to buy limited-edition or Japan-only products from abroad?

Accepted Answer

Yes. J-Subculture helps international customers purchase exclusive or Japan-only items and ships them worldwide. Even if the item is not available outside Japan, we can buy and forward it to you.

Question 12

Can I pre-order Japanese products before they’re released?

Accepted Answer

Yes. J-Subculture accepts pre-order requests and will place the order for you once the item becomes available in Japan. We then ship it to your country as soon as it arrives at our warehouse.

Question 13

Can I communicate with Japanese sellers if I don’t speak Japanese?

Accepted Answer

Yes. J-Subculture will contact the seller on your behalf and provide you with updates in English. You don't need to speak Japanese — we handle all communication for you.

Question 14

Is it safe to use a proxy service for buying from Japan?

Accepted Answer

Absolutely. J-Subculture has served thousands of international customers with secure payment and reliable delivery.

Question 15

Do I need a Japanese address to buy from Japanese websites?

Accepted Answer

No. Use our service to place your order—we provide the Japanese address and take care of everything.

Question 16

Can I use your service to search Japanese sites without knowing Japanese?

Accepted Answer

Yes. Our site allows you to search in English, and we’ll help you navigate the purchase process.

Question 17

What is a proxy shopping service, and how does it work?

Accepted Answer

J-Subculture is a proxy shopping service that helps you buy products from Japan—even if the seller doesn't ship internationally.
You simply tell us what you want, and we purchase the item for you, receive it at our warehouse in Japan, and ship it safely to your country.

Question 18

Can I buy from Japanese stores even if I don’t live in Japan?

Accepted Answer

Yes. J-Subculture allows you to buy from almost any Japanese online store, even if they don’t offer international shipping. We purchase and forward the item to your country.

Question 19

How do I pay for Japanese products from overseas?

Accepted Answer

With J-Subculture, you can pay using credit cards, PayPal, Wise, Stripe, or international bank transfers. We support various global payment methods for your convenience.

Question 20

Can I use J-Subculture to buy used items from Japan?

Accepted Answer

Absolutely. J-Subculture specializes in secondhand Japanese goods, including collectibles, fashion, cameras, and more. We inspect items and offer photo reports for your peace of mind.

Question 21

Do I need a Japanese address to order from Japan?

Accepted Answer

No. J-Subculture provides a domestic Japanese address for your orders. We receive the item and ship it internationally to your location.

Question 22

Can I buy Japanese-exclusive products like anime goods or trading cards?

Accepted Answer

Yes. J-Subculture helps you get Japan-only items, including rare anime figures, cards, and merchandise that are not available overseas.

Question 23

Can I request price negotiation on flea market items like Mercari?

Accepted Answer

Yes. J-Subculture can negotiate prices on your behalf for items on Mercari and similar flea market platforms, depending on the seller.

Question 24

What makes J-Subculture different from other proxy shopping services?

Accepted Answer

J-Subculture offers a more complete and flexible proxy shopping experience with features designed for international buyers:

1. Peace of Mind Before You Buy
- See total costs before placing an order
- Search Japanese stores without knowing Japanese
- Optional item condition photo reports
- Domestic shipping protection plans
- Price negotiation available on flea market items (e.g., Mercari)

2. Industry-Leading Low Fees
- One of the lowest service fees in the industry
- Bulk-buy discounts
- Free domestic shipping for up to 5 items per package
- Best exchange rates and low payment processing fees
- Transparent international shipping rates (fuel surcharge included)
- Discounted UPS shipping for some Asian regions

3. Easy & Flexible Payments
- Supports PayPal, credit cards, Wise, bank transfer, and more
- Real-time deposit top-ups
- Domestic transfers supported in select countries

4. Smart Shipping Options
- Choose your preferred shipping carrier and compare rates
- Professional packing and real-time warehouse tracking
- Combine items from different orders into one shipment
- Free 45-day warehouse storage (longest in the industry)
- Auto-pack & ship feature when items accumulate

5. Multiple Ways to Buy
- Auction sniping (last 2 minutes)
- Instant buys on Mercari, Rakuma, and more
- Real-time bidding on JDirectItems Auctions
- We handle restricted items (500 JPY add-on)
- Accepts pre-orders and supports all major Japanese e-commerce sites

6. For Business Users & Resellers
- B2B support and reseller tools
- Upload item lists via spreadsheet
- Invoice customization available
- Pay via deposit for larger orders

7. Reliable Support, 365 Days a Year
- Our team is here every day to help you in English.

Question 25

Can I buy from multiple Japanese sites at once?

Accepted Answer

Yes. You can shop from several stores, and J-Subculture can combine your packages into one shipment to save on international shipping fees.

Question 26

Is J-Subculture safe to use?

Accepted Answer

Yes. J-Subculture has over a decade of experience, trusted by customers worldwide. We handle your purchases, payments, and shipping with full transparency and care.

Question 27

Can I shop on Japanese websites even if I don’t understand Japanese?

Accepted Answer

Yes. With J-Subculture, you can search Japanese marketplaces even if you don't speak Japanese.
Our system uses AI to convert your native language into effective Japanese search keywords.
Once you submit a purchase request, J-Subculture handles all communication and ordering on your behalf—no Japanese required.

Question 28

I found something on a Japanese website. Can you buy it for me?

Accepted Answer

Yes! Just send us the product link using our Easy Order Form:
https://www.j-subculture.com/pages/easy_order

J-Subculture will purchase the item on your behalf and ship it to your country safely. No Japanese language skills required.

Question 29

What if the Japanese seller doesn't ship internationally?

Accepted Answer

No problem. J-Subculture receives the item at our domestic warehouse in Japan and forwards it to you anywhere in the world.

Question 30

Can I buy rare or limited edition items that are only sold in Japan?

Accepted Answer

Yes. Whether it's limited figures, collectibles, music, or regional exclusives, J-Subculture can help you purchase them—even if the seller restricts overseas orders.

Question 31

Can I track my packages?

Accepted Answer

Yes. You’ll get real-time tracking once the item arrives at our warehouse and again when it ships internationally.

J-Subculture FAQs