J-SUBCULTURE FAQs
Auction
How do I bid on Yahoo! Auctions?
Go to our User’s Manual to see how to place a bid through our site.
To place ...
Are there items that can't be shipped internationally?
Yes. The following items cannot be shipped internationally.
- Flammable items...
What’s the difference between a real time bid and a snipe bid?
■ Real time bids
Real time bids are made instantly.
When you place your bid t...
How do I bid on Yahoo! Auctions?
Go to our User’s Manual to see how to place a bid through our site. To place ...
Are there items that can't be shipped internationally?
Yes. The following items cannot be shipped internationally. - Flammable items...
What’s the difference between a real time bid and a snipe bid?
■ Real time bids Real time bids are made instantly. When you place your bid t...
Shopping
Which shops can J-Subculture purchase from?
Basically, any Japanese online shops with few exceptions.
Contact us from yo...
What’s the commission for proxy shopping?
We call "User Protection Plans", and there are 3 different plans available.
Pl...
What’s the fee breakdown for the proxy shopping service?
-Item price:
-Insurance Plan: 100, 250 or 600JPY (your choice)
-Handling fee(...
Which shops can J-Subculture purchase from?
Basically, any Japanese online shops with few exceptions. Contact us from yo...
What’s the commission for proxy shopping?
We call "User Protection Plans", and there are 3 different plans available. Pl...
What’s the fee breakdown for the proxy shopping service?
-Item price: -Insurance Plan: 100, 250 or 600JPY (your choice) -Handling fee(...
Payment / Deposit
How can I get the refund of my remaining deposit?
Contact us from your message board after logging in.
https://www.j-subculture.c...
Does my deposit go toward paying for the order automatically?
No.
Paying for each order needs to be done on your account page.
You could u...
Can I pay by deposit and PayPal together for an order?
Yes.
At the bottom of the payment page, select "Use deposits" and input the ...
How can I get the refund of my remaining deposit?
Contact us from your message board after logging in. https://www.j-subculture.c...
Does my deposit go toward paying for the order automatically?
No. Paying for each order needs to be done on your account page. You could u...
Can I pay by deposit and PayPal together for an order?
Yes. At the bottom of the payment page, select "Use deposits" and input the ...
Log In / Account
Why my rank hasn't been updated?
Ranking is calculated based on your purchase total during one full year, from a ...
What's the difference between General User and Business User?
When you're registered with us, you're a General User.
If you switch to a Busin...
How can I become a Business User?
Please contact us from your message board after logging in.
We'll send you deta...
Why my rank hasn't been updated?
Ranking is calculated based on your purchase total during one full year, from a ...
What's the difference between General User and Business User?
When you're registered with us, you're a General User. If you switch to a Busin...
How can I become a Business User?
Please contact us from your message board after logging in. We'll send you deta...
Others
When can I receive my points from the point back campaign?
If your order is eligible for point back campaign, point will be added 4 days af...
When can I receive my points from the point back campaign?
If your order is eligible for point back campaign, point will be added 4 days af...
Shipping
When will my order be shipped to me?
A shipping request needs to be submitted from your end, so we can ship your orde...
Can I combine to ship auction items and proxy shopping items?
Yes.
You could ship any orders that are in the shipping requestable list on yo...
Is there a consolidation fee for shipping some orders together?
Yes, but it's free to consolidate up to 5 orders.
From 6 or more orders, you'll...
When will my order be shipped to me?
A shipping request needs to be submitted from your end, so we can ship your orde...
Can I combine to ship auction items and proxy shopping items?
Yes. You could ship any orders that are in the shipping requestable list on yo...
Is there a consolidation fee for shipping some orders together?
Yes, but it's free to consolidate up to 5 orders. From 6 or more orders, you'll...
Find the items you would like to buy
If you don't know how to use, please contact us from here.