Question 1

Which shops can J-Subculture purchase from?

Accepted Answer

We can purchase from almost any Japanese online shop, with only a few exceptions.

If you'd like to check whether a specific shop is available, please contact us through your message board.

Question 2

What’s the fee breakdown for the proxy shopping service?

Accepted Answer

Here's a breakdown of the main fees for our proxy shopping service:

Item price: The actual purchase cost of the item.
Protection Plan Fee: 100, 250, or 600 JPY per item (based on your selection).
Handling Fee: 250 JPY per transaction.
Domestic delivery fee: Shipping cost from the seller to our warehouse.

Please note:
The international shipping fee will be charged separately after the item arrives at our warehouse.

For full details, please see our cost overview page:
https://www.j-subculture.com/pages/cost_overview

Question 3

Can I cancel the order?

Accepted Answer

It depends on the payment status:

No, if you have already paid. Once payment is made, the order cannot be canceled under any circumstances.

Yes, if you have not paid yet. You can reject the order or quotation directly from your account page.

If you need to change the quantity or any other details of your order, please contact us via your message board.

Question 4

Can I buy items from Rakuma (Frill)?

Accepted Answer

Yes, you can. We accept Rakuma orders through our Proxy Shopping service.

You can browse and place orders from the link below:
https://www.j-subculture.com/searches/rakuma

Please note:
If the item goes out of stock after your payment, you will receive a full refund.

Question 5

Can I buy items from Mercari?

Accepted Answer

Yes, you can. We accept Mercari orders through our Proxy Shopping service.

You can browse and place orders using the link below:
https://www.j-subculture.com/searches/mercari

Please note:
If the item goes out of stock after your payment, you will receive a full refund.

Question 6

Can I have a refund or compensation if my item was a counterfeit?

Accepted Answer

No. We are unable to offer refunds or compensation if the item turns out to be counterfeit. This is one of the risks involved when purchasing through a proxy shopping service.

If you are unsure about the authenticity of an item or the credibility of a seller, please contact us before placing your order, and we will help inquire on your behalf.

Question 7

Can I buy items from JDirectItems Fleamarket?

Accepted Answer

Yes, you can. We accept orders from JDirectItems Fleamarket through our Proxy Shopping service.

You can browse and place orders using the link below:
https://www.j-subculture.com/searches/fleamarket

Please note:
If the item goes out of stock after your payment, you will receive a full refund.

J-Subculture FAQs

Which shops can J-Subculture purchase from?

What’s the fee breakdown for the proxy shopping service?

Can I cancel the order?

Can I buy items from Rakuma (Frill)?

Can I buy items from Mercari?

Can I have a refund or compensation if my item was a counterfeit?

Can I buy items from JDirectItems Fleamarket?

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