J-Subculture FAQs

Shipping

When will my order be shipped to me?

A shipping request needs to be submitted from your end, so we can ship your orde...

Can I combine to ship auction items and proxy shopping items?

Yes. You could ship any orders that are in the shipping requestable list on yo...

Is there a consolidation fee for shipping some orders together?

Yes, but it's free to consolidate up to 5 orders. From 6 or more orders, you'll...

How long does it take to receive a shipping bill after submitting a shipping request?

3 or 4 days if not sooner. If you have orders that are about to expire the f...

Does my package ship immediately after the shipping cost is paid?

Yes, for EMS and International Parcels. Once you pay the shipping cost, EMS / I...

How long can you keep my items free of charge?

45 days after it arrives at our office. 100JPY storage fee will be charged per...

Why can’t I choose Small Packet for my package?

General User is unable to choose Small Packet if the total item price is over 7,...

Can I make a special packaging request?

Yes. Please write in the comment area when you make a shipping request. Depend...

Can I ship my orders to Japanese address?

Yes. You can ship your orders to Japanese address from our warehouse. Unlik...