Question 1

When will my order be shipped to me?

Accepted Answer

Your order will be shipped after you submit a shipping request and complete the shipping fee payment.

You will receive a notification email once your order arrives at our warehouse.
After that, please submit a shipping request here:
https://www.j-subculture.com/shipping_requests

Important notes:
- Please submit your request at least 3 days before your free 45-day storage period expires.
- Packing your items and generating the shipping bill may take up to 3 days or more.
- The storage countdown continues until the shipping fee is paid.
Submitting a request alone does not stop the timer.

Question 2

Can I combine auction items and proxy shopping items in one shipment?

Accepted Answer

Yes, you can.

As long as the items appear in the shipping requestable list on your account page, they can be shipped together in one package.

Submit your shipping request here:
https://www.j-subculture.com/shipping_requests

Question 3

Is there a consolidation fee for shipping multiple orders together?

Accepted Answer

Yes, but consolidation is free for up to 5 orders. If you consolidate 6 or more orders, a consolidation fee will apply. The fee depends on the number of orders and your User Rank. Check the current consolidation fees here.

Question 4

How long does it take to receive a shipping bill after submitting a shipping request?

Accepted Answer

Usually, it takes 3 to 4 days, if not sooner.

Important notes:
- If your items are nearing the end of the free 45-day storage period, please submit your shipping request at least 4 days in advance.
- The safekeeping countdown continues until the shipping fee is paid - submitting a request alone does not pause the countdown.

Question 5

Does my package ship immediately after the shipping cost is paid?

Accepted Answer

It depends on the shipping method:

Yes, for FedEx, UPS, DHL, EMS, and International Parcels.
These packages are usually shipped within one business day after payment is confirmed, excluding weekends.

No, for Small Packets and ePacket Light.
These methods are shipped only on Tuesdays and Fridays.

Please note:
We do not ship on weekends.

Question 6

How long can you keep my items free of charge?

Accepted Answer

We offer free storage for 45 days from the date your item arrives at our warehouse.

Starting from day 46, a storage fee of 100 JPY per day per item will apply.
If you request shipping that includes items stored for more than 45 days, you will need to pay the accumulated storage fees.

Question 7

Why can’t I choose Small Packet for my package?

Accepted Answer

If you are a General User, you cannot use Small Packet shipping if:

- The total item value exceeds 7,000 JPY, or
- A single item is priced over 7,000 JPY

To use Small Packet, try removing one or more items from your shipment to bring the total item value under 7,000 JPY.

Alternatively, if you upgrade to a Business User, you can choose Small Packet regardless of item value.

For more details or to request an upgrade, please contact us through your message board after logging in.
Learn more about our Business User Program here:
https://www.j-subculture.com/pages/business_user

Question 8

Can I make a special packaging request?

Accepted Answer

Yes, you can. Please write your request in the comment section when submitting your shipping request.

Depending on the nature of the request, a handling fee may apply.

You can make a shipping request after logging in here:
https://www.j-subculture.com/shipping_requests

Question 9

Can I ship my orders to a Japanese address?

Accepted Answer

Yes, you can have your orders shipped to a Japanese address from our warehouse. Please note: Unlike international shipping, a handling fee applies for domestic shipping. You will be charged 500 JPY + 10% of the item price, in addition to the actual domestic shipping cost. Our domestic carrier is SAGAWA Kyubin. Check SAGAWA's shipping rates here.

J-Subculture FAQs

When will my order be shipped to me

Can I combine auction items and proxy shopping items in one shipment

Is there a consolidation fee for shipping multiple orders together

How long does it take to receive a shipping bill after submitting a shipping request

Does my package ship immediately after the shipping cost is paid

How long can you keep my items free of charge

Why can’t I choose Small Packet for my package

Can I make a special packaging request

Can I ship my orders to a Japanese address

Find the Items You'd Like to Buy

Shop With Us

Help & Support

About J-Subculture