J-Subculture FAQs

Shipping
When will my order be shipped to me

Your order will be shipped after you submit a shipping request and complete the ...

Can I combine auction items and proxy shopping items in one shipment

Yes, you can.As long as the items appear in the shipping requestable list on you...

Is there a consolidation fee for shipping multiple orders together

Yes, but consolidation is free for up to 5 orders.If you consolidate 6 or more o...

How long does it take to receive a shipping bill after submitting a shipping request

Usually, it takes 3 to 4 days, if not sooner.Important notes:- If your items are...

Does my package ship immediately after the shipping cost is paid

It depends on the shipping method:Yes, for FedEx, UPS, DHL, EMS, and Internation...

How long can you keep my items free of charge

We offer free storage for 45 days from the date your item arrives at our warehou...

Why can’t I choose Small Packet for my package

If you are a General User, you cannot use Small Packet shipping if:- The total i...

Can I make a special packaging request

Yes, you can. Please write your request in the comment section when submitting y...

Can I ship my orders to a Japanese address

Yes, you can have your orders shipped to a Japanese address from our warehouse.P...

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