J-Subculture FAQs

Shipping
When will my order be shipped to me?

Your order will be shipped after you submit a shipping request and complete the ...

Can I combine auction items and proxy shopping items in one shipment?

Yes, you can. As long as the items appear in the shipping requestable list on...

Is there a consolidation fee for shipping multiple orders together?

Yes, but consolidation is free for up to 5 orders. If you consolidate 6 or mo...

How long does it take to receive a shipping bill after submitting a shipping request?

Usually, it takes 3 to 4 days, if not sooner. Important notes: - If your ite...

Does my package ship immediately after the shipping cost is paid?

It depends on the shipping method: Yes, for FedEx, UPS, DHL, EMS, and Interna...

How long can you keep my items free of charge?

We offer free storage for 45 days from the date your item arrives at our warehou...

Why can’t I choose Small Packet for my package?

If you are a General User, you cannot use Small Packet shipping if: - The tot...

Can I make a special packaging request?

Yes, you can. Please write your request in the comment section when submitting y...

Can I ship my orders to a Japanese address?

Yes, you can have your orders shipped to a Japanese address from our warehouse. ...

Find the Items You'd Like to Buy

If you're not sure how to use our service, please contact us [here]. We're happy to help!