Question 1

How can I get a refund of my remaining deposit?

Accepted Answer

Please contact us through your message board after logging in:
https://www.j-subculture.com/boards

We can refund the portion of your deposit that is not reserved for ongoing or unpaid auctions.
If there are no unpaid orders or shipments, a full refund will be issued.

Question 2

Can I pay for an order using both deposit and Stripe (credit card)?

Accepted Answer

Yes, you can use both your deposit and Stripe (credit card) to pay for an order.

At the bottom of the payment page, select "Use deposits" and enter the amount you want to use from your deposit without commas.
For example, enter 1000 instead of 1,000.

Then, click the PAY button to proceed. The remaining balance will be charged via Stripe.

Question 3

What payment methods are available?

Accepted Answer

We support a wide range of payment methods, including:
- Credit cards (via Stripe or PayPal)
- PayPal
- Wise
- Payoneer
- International bank transfer
- Cryptocurrency (select options available)

We also offer a deposit system. By preloading funds into your account, you can pay quickly and enjoy better fee rates on orders and shipping.

Question 4

Does my deposit go toward paying for the order automatically?

Accepted Answer

No. Deposits are not applied automatically to your orders.

You need to manually complete the payment for each order from your account page.
If you have a remaining deposit, you can choose to use it during the payment process.

Question 5

Can I pay for an order using both deposit and PayPal?

Accepted Answer

Yes, you can use both your deposit and PayPal to pay for an order.

At the bottom of the payment page, select "Use deposits" and enter the amount you want to use from your deposit without commas.
For example, enter 1000 instead of 1,000.

Then, click the PAY button to proceed. The remaining balance will be charged via PayPal.

Question 6

How can I pay by credit card?

Accepted Answer

You can pay by credit card through either Stripe or PayPal.

Stripe: You can pay directly with your credit card without creating a Stripe account. The process is smooth, and the transaction fee is lower than PayPal.

PayPal: You will need to create a PayPal account and register your credit card before making a payment.
If you don’t have a PayPal account, please open one and add your card information in advance.

Question 7

What is the PayPal transaction fee?

Accepted Answer

When you add a deposit or make a payment for an order or shipment, you can choose to pay via PayPal.

When using PayPal, the following fees apply:
- Transaction fee: 3.9% of the item price + 40 JPY per transaction
- Currency exchange fee: Approximately 4%, charged by PayPal when paying in your local currency
In total, the effective fee can be close to 8%.

If you wish to avoid PayPal-related fees, please refer to this FAQ:
https://www.j-subculture.com/pages/faq/565CE4DF160647E

Question 8

Is there a way to avoid the PayPal transaction fee?

Accepted Answer

Yes. You can avoid PayPal transaction fees by sending a bank wire transfer to your deposit in advance, and then paying from your existing deposit for orders, shipping, and other fees.

This method is available through our Business User program.
- The minimum deposit amount is 20,000 JPY per transfer.
- Business Users enjoy various benefits such as lower fees and fewer restrictions.

For more details, please see:
https://www.j-subculture.com/pages/business_user

To become a Business User, please contact us through your message board.

Question 9

How long does it take for my transferred fund by Wise to be added to my deposit?

Accepted Answer

In most cases, funds transferred via Wise will be added to your deposit within 1 to 3 business days, or even sooner.

J-Subculture FAQs

How can I get a refund of my remaining deposit?

Can I pay for an order using both deposit and Stripe (credit card)?

What payment methods are available?

Does my deposit go toward paying for the order automatically?

Can I pay for an order using both deposit and PayPal?

How can I pay by credit card?

What is the PayPal transaction fee?

Is there a way to avoid the PayPal transaction fee?

How long does it take for my transferred fund by Wise to be added to my deposit?

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