Shipping Costs

About Shipping

We currently offer the following delivery methods:

1. Express Mail Service (EMS)
2. Registered Small Packet (Air)
3. Registered Small Packet (SAL: Surface-to-Air)
4. Small Packet (Surface Mail)
5. International Parcel (Air)
6. International Parcel (SAL)
7. International Parcel (Surface)
8. FedEx

EMS

About EMS

EMS is a top speed international mail service for sending up to 30kg of documents and other goods simply and conveniently to over 120 countries and territories worldwide.

Delivery Speed

Top priority among international mail is placed on this service! Posts will be delivered in approximately 2-7 days to addresses all over the world.

Insurance Program

If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen (approx. $10,000 USD) is paid for the loss.
If the EMS item is worth more than 20,000 JPY, please indicate the premium from the URL below that corresponds to the value of your EMS article on the required form.
In such cases, an additional fee is required.
Insurance Program.

Package Tracking Service

If you use EMS, you can check the status of EMS mail you sent from the following URL.
Simply enter the 13 digit Item Number (Tracking number).
Check the status of EMS mail.

Costs

All zones include countries and areas in Asia, Oceania, North America, Central America, the Middle East, Europe, South America and Africa.
Countries and areas included in all zones.

Registered Small Packet (Air)

About Registered Small Packet (Air)

Small articles can be sent at a lower rate than EMS (Express Mail Service) or International Parcel.

Maximum weight: 2kg.
Maximum size: The combined length + width + depth must be no more than 90cm with no single side longer than 60cm.

Delivery Speed

Fees are relatively high since posts will be sent by air. Delivery will be made in approximately 4 - 14 days.

Insurance Program / Registered option

All items sent via Small Packet (Air) must be Registered to a value of 6000 JPY (approx. $60 USD).
A fee of 410 yen will apply.

Package Tracking Service

If you use Small Packet (Air) with Registered option and your country is included in the following URL's list, it is possible to track your package.
Check trackable countries of Small Packet (Air) with Registered option.

You can check the delivery status from the following URL.
Only enter the 13 digit Item Number (Tracking number).
Check the status of Small Packet (Air) with Registered option.

Registered Small Packet (SAL)

About Registered Small Packet (SAL)

It is faster than surface while costs lower than airmail. This is the most cost effective option if your package is small/light enough.

Maximum weight: 2kg.
Maximum size: The combined length + width + depth must be no more than 90cm with no single side longer than 60cm.

This is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries.

The service is faster than surface mail while the cost is lower than airmail.

Delivery Speed

It takes approximately 1 to 4 weeks for mail to arrive at the destination.

Insurance Program / Registered option

All items sent via Small Packet (Air) must be Registered to a value of 6000 JPY (approx. $60 USD).
A fee of 410 yen will apply.

Package Tracking Service

If you use Small Packet (SAL) with Registered option and your country is included in the following URL's list, it is possible to track your package.
Check trackable countries of Small Packet (SAL) with Registered option.

You can check the delivery status from the following URL.
Only enter the 13 digit Item Number (Tracking number).
Check the status of Small Packet (SAL) with Registered option.

Small Packet (Surface Mail)

About Small Packet (Surface Mail)

Sent by surface. This is the lowest cost shipping option, but it takes 3 months or longer to deliver.

Maximum weight: 2kg.
Maximum size: The combined length + width + depth must be no more than 90cm with no single side longer than 60cm.

Delivery Speed

Approximately 3 months or longer for most country.

Insurance Program / Registered option / Package Tracking Service

Registered option for Small Packet （Surface）is not available.
No tracking no insurance is provided.

International Parcel (Air)

※IMPORTANT※

Please note the risks for International Parcel option.
Packages get returned to Japan if the retention period has expired at your local post office. It happens when a mail career doesn't leave a notice for you when he tried to deliver a package and you don't know the package is kept at your local post office.
If it's an International Parcel, Japan Post will charge a retrieval fee for us to receive the package. We will then have to charge you the exact retrieval fee that we've been charged.
If you wish us to re-ship the package, you will have to pay for the re-shipping fee in addition to the retrieval fee mentioned above.

Maximum weight: 30kg for most country.
Varies depending on county. Contact us if you wish to know the size for your country.
For most country, combined length + (width+depth x2) must be no more than 3m with no single side longer than 1.5m
US, Australia: combined length + (width+depth x2) must be no more than 2m with no single side longer than 1.05m.

Delivery Speed

Fees are relatively high since it ships by air. Delivers in approximately 4 - 14 days.

Insurance Program / Registered option

For most country, it can be registered and will be insured. For some country such as Canada, insurance is not available. For these country, a registered package won't be insured even if it's registered. For most country, a registered package will have a tracking number. Contact us if you need more information. "Registered" option costs 410 JPY.

Package Tracking Service

For most country, a registered package will have a tracking number. Contact us if you need more information.
You can track your package from Japan Post's page.

International Parcel (SAL)

※IMPORTANT※

Please note the risk for International Parcel option.
Packages get returned to Japan if retention period has expired at your local post office. It happens when a postman doesn't leave a notice for you when he tried to deliver a package and you don't know the package is kept at your local post office.
If it's an International Parcel, Japan Post will charge a retrieval fee for us just to receive the package. We will then have to charge you the exact retrieval fee that we've been charged.
If you wish us to re-ship the package, you will have to pay for the re-shipping fee in addition of the retrieval fee mentioned above.

Maximum weight: 30kg for most country.
Varies depending on county. Contact us if you wish to know the size for your country.
For most country, combined length + (width+depth x2) must be no more than 3m with no single side longer than 1.5m
US, Australia: combined length + (width+depth x2) must be no more than 2m with no single side longer than 1.05m.

Delivery Speed

Delivers in approximately 2 - 3 weeks for most country. This is the most cost effective option for large/heavy items.

Insurance Program / Registered option

For most country, it can be registered and will be insured. For some country such as Canada, insurance is not available. For these country, a registered package won't be insured even if it's registered. For most country, a registered package will have a tracking number. Contact us if you need more information. "Registered" option costs 410 JPY.

Package Tracking Service

For most country, a registered package will have a tracking number. Contact us if you need more information.
You can track your package from Japan Post's page.

International Parcel (Surface)

Notice

Please note the risk for International Parcel option.
Packages get returned to Japan if retention period has expired at your local post office. It happens when a postman doesn't leave a notice for you when he tried to deliver a package and you don't know the package is kept at your local post office.
If it's an International Parcel, Japan Post will charge a retrieval fee for us just to receive the package. We will then have to charge you the exact retrieval fee that we've been charged.
If you wish us to re-ship the package, you will have to pay for the re-shipping fee in addition of the retrieval fee mentioned above.

Maximum weight: 30kg for most country.
Varies depending on county. Contact us if you wish to know the size for your country.
For most country, combined length + (width+depth x2) must be no more than 3m with no single side longer than 1.5m
US, Australia: combined length + (width+depth x2) must be no more than 2m with no single side longer than 1.05m.

Delivery Speed

Approximately 3 months or longer for most country. This is the lowest cost shipping option, but it takes 3 months or longer to deliver.

Insurance Program / Registered option

For most country, it can be registered and will be insured. For some country such as Canada, insurance is not available. For these country, a registered package won't be insured even if it's registered. For most country, a registered package will have a tracking number. Contact us if you need more information. "Registered" option costs 410 JPY.

Package Tracking Service

For most country, a registered package will have a tracking number. Contact us if you need more information.
You can track your package from Japan Post's page.

FedEx

About FedEx

Fedex is the fastest, safest and most reliable method of shipment. Without restriction of size or weight, almost any item can be shipped, excepting only those that are illegal or dangerous to transport.

Delivery Speed

Most fastest service! FedEx deliveries take approximately 2-5 days, delivered to addresses all over the world.

Shipping Size/Weight Chart