Things to Keep in Mind About Mercari Instant Purchase
Dear Customer,
We would like to share an important reminder for those using the Mercari Instant Purchase feature.
On Mercari, there are cases where the items shown in the photos do not match the actual item being sold.
For example, a photo might show 20 figures, but the actual listing may be for only one figure.
Even if multiple items appear in the photo, the product description may state that the price is for just one item. Therefore, please do not rely on photos alone.
Always read the full product description carefully before making an Instant Purchase.
If anything is unclear, do not proceed with the purchase. Instead, feel free to ask us so we can ask the seller.
Since Instant Purchase is completed in real-time, we are unable to review or verify the listing beforehand.
Please understand that we cannot accept any complaints or cancellations after the item arrives, even if the quantity or product is different from what you expected.
To avoid any misunderstandings, make sure to read every detail in the product description before making your purchase.
Please note that all Instant Purchases are processed in real time and cannot be canceled for any reason.
These precautions also apply to auctions.
Best Regards,
Your J-Subculture Team
What is Service Status and Updates
Bringing Japan to Your Doorstep, Packaged with Precision and Backed by Exceptional Support!
Related Informations
-
Sep 5th, 2025
Scheduled Server Maintenance Notice
-
Sep 3rd, 2025
Important Notice: EMS, Small Packet & International Parcels to the U.S.
-
Jun 6th, 2025
Things to Keep in Mind About Mercari Instant Purchase
-
May 26th, 2025
Important Notice by UPS for U.S. Bound Shipments
-
May 2nd, 2025
Important Notice for U.S. Bound Shipments
-
Dec 5th, 2024
【Resolved】Notice of System Outage on JDirectItems Auction
-
Aug 27th, 2024
Some of our operations may be affected by typhoon later this week
-
Jul 19th, 2023
There is a significant delay in FedEx (IE) shipping at the moment
-
Jul 6th, 2023
Website disconnected from 17:00 July 5th to 10:00 July 6th (JST)
-
Dec 20th, 2022
We will start counting safekeeping dates from April 1, 2023
-
Apr 1st, 2022
DHL is going to raise their shipping fees as of April 10th
-
Jun 22nd, 2021
EORI number is required to ship FedEx/DHL packages to the European Union effective 1st July
-
May 17th, 2021
EMS/International Parcel shipping fees increase in June 2022
-
Mar 29th, 2021
Small Packets shipping rates will increase on October 1
-
Sep 4th, 2020
System updated on shipping bill
-
Mar 31st, 2020
Update on international shipping from Japan Post
-
Sep 6th, 2018
500 point campaign for new customer!!
-
Mar 19th, 2018
Cryptocurrency payments now available for J-Subculture's proxy services.
-
Mar 8th, 2017
New fees for Safekeeping/Consolidation will be effective as of 8 April 2017
-
Feb 6th, 2017
We're introducing new commissions and other fees for our services
Find the Items You'd Like to Buy
If you're not sure how to use our service, please contact us [here]. We're happy to help!